Best BuyBest Buy is sometimes called the "big blue box" because of the prominent design on Best Buy stores resembling a blue box.Best Buy Co., Inc. NYSE: BBY is a Fortune 100 company and the largest specialty retailer of consumer electronics, personal computers and related goods in North America. The company's subsidiaries include Geek Squad, Magnolia Audio Video, and Future Shop in Canada, which together operate over 700 stores in the United States and Canada. Its headquarters are located in Richfield, Minnesota. Best Buy is not related to Best Products, a defunct U.S. retailer of electronics and home furnishings. Retail offeringsBest Buy's US retail store subsidiary, Best Buy Stores LP, operates over 700 stores in the United States. While Best Buy is primarily associated with electronics (largely audio-visual equipment), there is a variety of merchandise offered at its stores. A large amount of space is taken up by the "Media" department, which contains the store's selection of video games, music on compact disc (as well as some other formats such as SACD, DualDisc, and DVD-Audio), as well as their selection of movies and television programs on DVD. Following suit with most retailers, Best Buy stopped offering VHS in their stores in 2003, only offering the tapes via their website. In 2005, they stopped carrying VHS tapes entirely. Home appliances such as washing machines, dryers, and refrigerators are usually featured off to one side of the building, and a selection of office equipment (mostly desks and chairs) is usually nearby. Computers, computer peripherals and software take up large sections, and a smaller section of cellular phones and PDAs is often present, as is an area devoted to digital still and video cameras. A large area is taken over by televisions and related equipment. A department of audio and video equipment for automobiles is also in ever store, and the stores usually offer on-site installation services for car audio systems by way of a rear or side garage. The building exterior is usually light brown in color with the entrance in an area designed to look like a blue box emerging from the rest of the structure. Some Best Buys have a more utilitarian brick building without the blue structure. Best Buy is also noted for being staffed with non-commissioned sales associates. HistoryBest Buy's corporate campus moved to Richfield, Minneosta in 2002. Over 5000 of Best Buy's employees work at the corporate campus.In 1966, Richard M. Schulze opened Sound of Music, an audio specialty store, in St. Paul, Minnesota. The company grew over the following years, expanding to nine locations by 1980. In 1981, Schulze's most successful store was destroyed by a tornado. This event resulted in a highly successful sale that combined a large selection with low prices and heavy advertising. Similar "Tornado Sales" became an annual Sound of Music event. This was the predecessor to today's typical Best Buy store, lots of product, recognizable staff in polo shirts, and lots of marketing. In 1983, the company's name was changed to Best Buy Co. Inc., and the store shifted its focus to consumer electronics. Over the following decades, the company continued to evolve and grow. In November 4, 2001, Best Buy purchased Future Shop, a similar retailer which operated in Canada. Best Buy continued to operate existed and trusted Future Shop locations while adding new Canadian stores under the Best Buy branding. In 2002, Brad Anderson succeeded Schulze as Best Buy's CEO. The company also acquired the Geek Squad®, a 24-hour computer support taskforce which borrows imagery from the FBI for its employees, which they refer to as "Agents." Their uniforms are starched white short-sleeved dress shirts, black pants, dress shoes and a (clip-on) black tie, and senior Agents also wear a badge on their belt. The secret-agent imagery even extends into the store, where their area is referred to as the "Precinct." The Geek Squad, founded by Robert Stephens in 1994, offers around the clock technical support on any computer problem at flat rate prices. Their clients include celebrities such as Larry King, The Rolling Stones, Ice Cube, and Cindy Margolis. In 2004, Geek Squad put precincts in every Best Buy store, nationwide, offering in-store service during store business hours in addition to 24/7 in-home services, known by the infamous police-colored Volkswagen. In 2003, Best Buy began to segment their stores, which is considered a major part of the company's "customer centricity" transformation. Customer Centricity is the theory that by placing the needs of the customer before the company (rather than attempting to maximize the profit of each sale), the company will in turn increase its growth by building customer loyalty. As part of the change, Best Buy no longer refers to their employees as "Product Specialists," but as "Customer Specialists." While many are well educated about the product they sell, employees are trained to give excellent customer service by asking "lifestyle questions" to determine the most suitable product, services, and accessories for the customer, in an attempt to give the customer the "complete solution" out the door. Customer CentricityCustomer Centricity is the name of a business movement centered around catering to specific customer demographics. These customer demographics are known as "segments". Segments are conceived primarily by the lead corporate office, and represent Best Buy's most profitable demographics. The current segments are given codenames for the groups they represent — Jill, Ray, Buzz and Barry, with the most recent additions of Charlie, Helen, and Carrie. The names are taken from popular television show characters (i.e. Jill from Home Improvement, Carrie from Sex and the City). There is also a Best Buy for Business segment that caters to small and medium businesses, as well as the government and education markets. For example, "Jill" stores are a customer segment that represents the average soccer mom and differs from other Best Buy stores by stocking products and offering services for her and her family. Typically, this includes a greater emphasis on home and kitchen appliances, Hello Kitty and Disney products for the kids, and the addition of personal shopping assistants. Customers that fall into the customer segment "Buzz," however, are young men interested in the latest and greatest technology. When a new video game system is released, he purchases it. Best Buy plans to add more customer segments as their customer centricity plan grows. "Barry" is the older, wealthier customer, interested in the best technology he can get to fit his various needs without worrying as much about costs. "Ray" is the typical married blue-collar man, and while he may want the latest and greatest technology, his wife is often the one that gives him a jolt of reailty. "Ray" is not necessarily wealthy, and so prices are very important while at the same time he values name-brands he can trust. Segment stores usually start out as "lab stores" to test the area's acceptance to the theme and segment products and services. While the renovation of stores is expensive, sometimes nearing $1 million per store, CEO Brad Anderson claims that stores that have already been transformed have doubled their growth rate versus stores that have yet to be transformed. As of September 2005, only about 120 Best Buy stores have been segmented. The company set a goal of Q4 2007 for complete company-wide transformation. Best Buy plans to move globally, as the electronics market in North America is already becoming saturated. Best Buy currently has a single pilot store in China, and is planning to expand worldwide in the future. As with most retailers, Best Buy owns some of the brands it sells by using large contract manufacturers in Asia to place a Best Buy brand on a variety of products. Best Buy has many private labels, from Insignia and Dynex to Init and Geek Squad. Insignia focuses on actual electronic equipment, including televisions, monitors, car stereos, home theatre systems, and portable audio players. Dynex focuses on a wide variety of computer and entertainment accessories. Best Buy avoids using the "Best Buy" name on these products to avoid the typical negative connotations of buying a store brand, and uses more than one brand name to give a greater sense of selection. By providing private label items, Best Buy can provide products at much lower prices than brand-name manufacturers, while often retaining good quality products. In fact, many of the contract manufacturers Best Buy uses are the same ones used by name-brand companies. Service and Replacement PlansLike many electronic retailers, Best Buy gives the customer the option to purchase a service plan on many products. Best Buy's service plans are backed by the large insurance company AIG. In-home service plans for desktop PCs are administered by National Extended Warranty (NEW). Best Buy offers three and four year Performance Service Plans (also known as PSPs) on computer products, and up to five years on audiovisual electronics and household appliances. The PSP is designed to act as a plan to cover repair service for a product that fails due to wear and tear, dust, heat damage, surge, defects, and other general problems. In addition, Best Buy does offer an Accidental Damage Handling (ADH) service plan, covering most accidental damage on notebook computers. These two options are an upgrade from the regular PSP and have an additional cost. Most service plans do not cover accidental physical damage, and none cover intentional damage, or theft (though there are Best Buy credit card options available that help cover theft). The Product Replacement Plan is for some lower priced products where repair is not possible or economical. For example, items such as CD players, Xbox and PlayStation and other game consoles have a Product Replacement Plan (also known as a PRP) will have an applicable PRP available for purchase. PSP covered products are usually shipped to a service center for repair. While most products must be brought to the store for repair, products such as large-screen television sets and home appliances; a technician will be dispatched to the customer's location. Best Buy's PSP has a "No Lemon" policy that guarantees that after three completed, documented and valid repairs to a product, if it still fails a fourth time afterwards, will be replaced by a new product or a suitable new replacement will be given. The PRP is a replacement only plan that is handled either by calling an 800 number to receive a voucher for the price of the product and a box with a pre-paid label to send the product back to Best Buy. All service plans may be returned within thirty days in which the customer will receive a full refund. After thirty days a customer will receive a prorated refund. AccoladesAwardsMost recently, Best Buy ranked in the top 10 for "Best Customer Service" by National Retail Federation in 2005, a winner in Fast Company magazine's 2005 Customers First Award, named "Company of the Year" by Forbes magazine in 2004, "Specialty Retailer of the Decade" by Discount Store News in 2001 and ranked in the Top 10 of "America's Most Generous Corporations" by Forbes magazine. [1] DiversityBest Buy received a 100% rating on the Corporate Equality Index released by the Human Rights Campaign starting in 2004, the third year of the report, based on their positions on the treatment of GLBT employees. Best Buy is an equal opportunity employer. CriticismsMain Article: Criticism of Best Buy Like many retailers its size, Best Buy has its critics. The company has continued to evolve from a "sales" based company to a company focused on catering to its customers and their demographics, and places a large emphasis in their training and policies on ethics and fairness. Best Buy has at times been accused of poor sales practices even though none of the Customer Specialists (salespeople) are on commission. Best Buy has been accused of bait and switch tactics on occasions, advertising a product and then refusing to sell it at the advertised price. Best Buy (as many Fortune 500 companies) is also a large target of lawsuits in the United States. IncidentsOn May 27, 2005, a New Port Richey, Florida, resident named Marlene Anne Bagnall allegedly held a Best Buy service technician at gunpoint due to his inability to repair a television. The aforementioned television had been previously serviced, though had not worked to Bagnall's satisfaction. Apparently, the 58-year old John Meyer was held at gunpoint, with Bagnall demanding that the retailer give her a new television. Meyer could not call the police as she, allegedly, threatened to kill him as well as turn the weapon on herself (see: murder suicide) were he to do so. Once an unnamed Best Buy employee verbally promised the 44-year old Bagnall that she would receive a new television, Meyer was allowed to leave. After leaving the premises, Meyer immediately called the local sheriff's office, which resulted in Bagnall's arrest. She was summarily charged with aggravated assault and unlawful imprisonment. She was subsequently released on a $10,000 bail prior to May 29, 2005, and has apparently had a history of mental disorders, which her husband claimed were being treated with medications. (Sources: [2], [3]) Past slogans
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(Sources: [2], [3]). Once an unnamed Best Buy employee verbally promised the 44-year old Bagnall that she would receive a new television, Meyer was allowed to leave. The character Red Sonja is a famous example. Meyer could not call the police as she, allegedly, threatened to kill him as well as turn the weapon on herself (see: murder suicide) were he to do so. In addition, a variant of the bikini popular in fantasy literature is a bikini that is made up of metal to serve as (admittedly rather impractical) armor (Sometimes referred to as a Chainmail Bikini). Apparently, the 58-year old John Meyer was held at gunpoint, with Bagnall demanding that the retailer give her a new television. These scenes were recently ranked 1, 86, and 84 in Channel 4 (UK)'s 100 Greatest Sexy Moments. The aforementioned television had been previously serviced, though had not worked to Bagnall's satisfaction. No (1962), Raquel Welch as the prehistoric cavegirl in the 1966 film One Million Years B.C., and Phoebe Cates in the 1982 teen film Fast Times at Ridgemont High. On May 27, 2005, a New Port Richey, Florida, resident named Marlene Anne Bagnall allegedly held a Best Buy service technician at gunpoint due to his inability to repair a television. Iconic portrayals of bikinis in movies include Ursula Andress as Bond girl Honey Ryder in Dr. Best Buy (as many Fortune 500 companies) is also a large target of lawsuits in the United States. They include the numerous surf movies of the early 1960s and the television series, Baywatch. Best Buy has been accused of bait and switch tactics on occasions, advertising a product and then refusing to sell it at the advertised price. The obvious sex appeal of the apparel prompted numerous film and television productions as soon as public morals changed to accept it. Best Buy has at times been accused of poor sales practices even though none of the Customer Specialists (salespeople) are on commission. Sportswomen who play beach volleyball are required to wear two-pieces. The company has continued to evolve from a "sales" based company to a company focused on catering to its customers and their demographics, and places a large emphasis in their training and policies on ethics and fairness. One can see the trend toward reduction in the following styles: slingshot, mini, teardrop, minimini, micro, and, what could be called a double g-string, the minimicro. Like many retailers its size, Best Buy has its critics. This trend started with the top piece, but after shrinking the top so much that it barely covers the nipples, swimsuit manufacturers have moved on to reducing the size of the bottom piece. Main Article: Criticism of Best Buy. Recently bikinis have been getting smaller. Best Buy is an equal opportunity employer. The lower part of the bikini was further reduced in size in the 1970s to the Brazilian thong, where the back of the suit is so thin that it disappears into the buttocks. Best Buy received a 100% rating on the Corporate Equality Index released by the Human Rights Campaign starting in 2004, the third year of the report, based on their positions on the treatment of GLBT employees. A string bikini is a more revealing alternative style where both top and bottom are reduced to triangles of cloth connected by strings. [1]. The tankini is a swimsuit combining a tank top and a bikini bottom. Most recently, Best Buy ranked in the top 10 for "Best Customer Service" by National Retail Federation in 2005, a winner in Fast Company magazine's 2005 Customers First Award, named "Company of the Year" by Forbes magazine in 2004, "Specialty Retailer of the Decade" by Discount Store News in 2001 and ranked in the Top 10 of "America's Most Generous Corporations" by Forbes magazine. The term was coined by Rudi Gernreich. After thirty days a customer will receive a prorated refund. Where monokinis are in use, the word bikini may jokingly refer to a two-piece outfit consisting of a monokini and a sun hat. All service plans may be returned within thirty days in which the customer will receive a full refund. In recent years, the term monokini has come into use for topless bathing by women: where the bikini has two parts, the monokini is the lower part. The PRP is a replacement only plan that is handled either by calling an 800 number to receive a voucher for the price of the product and a box with a pre-paid label to send the product back to Best Buy. The term two-piece is considered a neutral alternative. Best Buy's PSP has a "No Lemon" policy that guarantees that after three completed, documented and valid repairs to a product, if it still fails a fourth time afterwards, will be replaced by a new product or a suitable new replacement will be given. People who are familiar with the history of Bikini Atoll—particularly opponents of nuclear proliferation—may find the etymology and use of the word "bikini" for a garment as inappropriate, as its tongue-in-cheek "explosive" reputation effectively reduces the significance of a serious historic humanitarian crisis—one that still influences the politics of the Marshall Islands—to a mere popular culture sex symbol in the minds of most people. While most products must be brought to the store for repair, products such as large-screen television sets and home appliances; a technician will be dispatched to the customer's location. Finally the bikini caught on, and by 1963, the movie Beach Party, starring Annette Funicello (emphatically not in a bikini, by mentor Walt Disney's personal request) and Frankie Avalon, led a wave of films that made the bikini a pop-culture symbol. PSP covered products are usually shipped to a service center for repair. In 1957, however, Brigitte Bardot's bikini in And God Created Woman created a market for the swimwear in the US, and in 1960, Brian Hyland's pop song "Itsy Bitsy Teenie Weenie Yellow Polka Dot Bikini" inspired a bikini-buying spree. For example, items such as CD players, Xbox and PlayStation and other game consoles have a Product Replacement Plan (also known as a PRP) will have an applicable PRP available for purchase. In 1951 bikinis were banned from the Miss World Contest. The Product Replacement Plan is for some lower priced products where repair is not possible or economical. It took fifteen years for the bikini to be accepted in the United States. Most service plans do not cover accidental physical damage, and none cover intentional damage, or theft (though there are Best Buy credit card options available that help cover theft). He ended up hiring Micheline Bernardini, a nude dancer from the Casino de Paris, as his model. These two options are an upgrade from the regular PSP and have an additional cost. Reard split the "atome" even smaller, but could not find a model who would dare to wear his design. In addition, Best Buy does offer an Accidental Damage Handling (ADH) service plan, covering most accidental damage on notebook computers. Reard's suit was a refinement of the work of Jacques Heim who, two months earlier, had introduced the "Atome" (named for its size) and advertised it as the world's "smallest bathing suit". The PSP is designed to act as a plan to cover repair service for a product that fails due to wear and tear, dust, heat damage, surge, defects, and other general problems. The modern bikini was invented by engineer Louis Reard in Paris in 1946 (introduced on July 5), and named after Bikini Atoll, the site of nuclear weapon tests in the Marshall Islands, on the reasoning that the burst of excitement it would cause would be like the atomic bomb. Best Buy offers three and four year Performance Service Plans (also known as PSPs) on computer products, and up to five years on audiovisual electronics and household appliances. . In-home service plans for desktop PCs are administered by National Extended Warranty (NEW). Two-piece garments worn by women for athletic purposes have been observed on Greek urns and paintings, dated as early as 1400 BC. Best Buy's service plans are backed by the large insurance company AIG. The shapes of both parts of a bikini closely resemble women's underwear, and the lower part of a bikini can therefore range from the more revealing thong or g-string to briefs and the more modest square-cut shorts. Like many electronic retailers, Best Buy gives the customer the option to purchase a service plan on many products. A bikini or two-piece is a type of women's bathing suit, characterized by two separate parts—one covering the breasts, the other the groin (and optionally the buttocks), leaving an uncovered area between the two garments. In fact, many of the contract manufacturers Best Buy uses are the same ones used by name-brand companies. By providing private label items, Best Buy can provide products at much lower prices than brand-name manufacturers, while often retaining good quality products. Best Buy avoids using the "Best Buy" name on these products to avoid the typical negative connotations of buying a store brand, and uses more than one brand name to give a greater sense of selection. Dynex focuses on a wide variety of computer and entertainment accessories. Insignia focuses on actual electronic equipment, including televisions, monitors, car stereos, home theatre systems, and portable audio players. Best Buy has many private labels, from Insignia and Dynex to Init and Geek Squad. As with most retailers, Best Buy owns some of the brands it sells by using large contract manufacturers in Asia to place a Best Buy brand on a variety of products. Best Buy currently has a single pilot store in China, and is planning to expand worldwide in the future. Best Buy plans to move globally, as the electronics market in North America is already becoming saturated. The company set a goal of Q4 2007 for complete company-wide transformation. As of September 2005, only about 120 Best Buy stores have been segmented. While the renovation of stores is expensive, sometimes nearing $1 million per store, CEO Brad Anderson claims that stores that have already been transformed have doubled their growth rate versus stores that have yet to be transformed. Segment stores usually start out as "lab stores" to test the area's acceptance to the theme and segment products and services. "Ray" is not necessarily wealthy, and so prices are very important while at the same time he values name-brands he can trust. "Ray" is the typical married blue-collar man, and while he may want the latest and greatest technology, his wife is often the one that gives him a jolt of reailty. "Barry" is the older, wealthier customer, interested in the best technology he can get to fit his various needs without worrying as much about costs. Best Buy plans to add more customer segments as their customer centricity plan grows. When a new video game system is released, he purchases it. Customers that fall into the customer segment "Buzz," however, are young men interested in the latest and greatest technology. Typically, this includes a greater emphasis on home and kitchen appliances, Hello Kitty and Disney products for the kids, and the addition of personal shopping assistants. For example, "Jill" stores are a customer segment that represents the average soccer mom and differs from other Best Buy stores by stocking products and offering services for her and her family. There is also a Best Buy for Business segment that caters to small and medium businesses, as well as the government and education markets. Jill from Home Improvement, Carrie from Sex and the City). The names are taken from popular television show characters (i.e. The current segments are given codenames for the groups they represent — Jill, Ray, Buzz and Barry, with the most recent additions of Charlie, Helen, and Carrie. Segments are conceived primarily by the lead corporate office, and represent Best Buy's most profitable demographics. These customer demographics are known as "segments". Customer Centricity is the name of a business movement centered around catering to specific customer demographics. As part of the change, Best Buy no longer refers to their employees as "Product Specialists," but as "Customer Specialists." While many are well educated about the product they sell, employees are trained to give excellent customer service by asking "lifestyle questions" to determine the most suitable product, services, and accessories for the customer, in an attempt to give the customer the "complete solution" out the door. Customer Centricity is the theory that by placing the needs of the customer before the company (rather than attempting to maximize the profit of each sale), the company will in turn increase its growth by building customer loyalty. In 2003, Best Buy began to segment their stores, which is considered a major part of the company's "customer centricity" transformation. In 2004, Geek Squad put precincts in every Best Buy store, nationwide, offering in-store service during store business hours in addition to 24/7 in-home services, known by the infamous police-colored Volkswagen. Their clients include celebrities such as Larry King, The Rolling Stones, Ice Cube, and Cindy Margolis. The secret-agent imagery even extends into the store, where their area is referred to as the "Precinct." The Geek Squad, founded by Robert Stephens in 1994, offers around the clock technical support on any computer problem at flat rate prices. The company also acquired the Geek Squad®, a 24-hour computer support taskforce which borrows imagery from the FBI for its employees, which they refer to as "Agents." Their uniforms are starched white short-sleeved dress shirts, black pants, dress shoes and a (clip-on) black tie, and senior Agents also wear a badge on their belt. In 2002, Brad Anderson succeeded Schulze as Best Buy's CEO. Best Buy continued to operate existed and trusted Future Shop locations while adding new Canadian stores under the Best Buy branding. In November 4, 2001, Best Buy purchased Future Shop, a similar retailer which operated in Canada. Over the following decades, the company continued to evolve and grow. Inc., and the store shifted its focus to consumer electronics. In 1983, the company's name was changed to Best Buy Co. This was the predecessor to today's typical Best Buy store, lots of product, recognizable staff in polo shirts, and lots of marketing. Similar "Tornado Sales" became an annual Sound of Music event. This event resulted in a highly successful sale that combined a large selection with low prices and heavy advertising. In 1981, Schulze's most successful store was destroyed by a tornado. The company grew over the following years, expanding to nine locations by 1980. Paul, Minnesota. Schulze opened Sound of Music, an audio specialty store, in St. In 1966, Richard M. Best Buy is also noted for being staffed with non-commissioned sales associates. Some Best Buys have a more utilitarian brick building without the blue structure. The building exterior is usually light brown in color with the entrance in an area designed to look like a blue box emerging from the rest of the structure. A department of audio and video equipment for automobiles is also in ever store, and the stores usually offer on-site installation services for car audio systems by way of a rear or side garage. A large area is taken over by televisions and related equipment. Computers, computer peripherals and software take up large sections, and a smaller section of cellular phones and PDAs is often present, as is an area devoted to digital still and video cameras. Home appliances such as washing machines, dryers, and refrigerators are usually featured off to one side of the building, and a selection of office equipment (mostly desks and chairs) is usually nearby. In 2005, they stopped carrying VHS tapes entirely. Following suit with most retailers, Best Buy stopped offering VHS in their stores in 2003, only offering the tapes via their website. A large amount of space is taken up by the "Media" department, which contains the store's selection of video games, music on compact disc (as well as some other formats such as SACD, DualDisc, and DVD-Audio), as well as their selection of movies and television programs on DVD. While Best Buy is primarily associated with electronics (largely audio-visual equipment), there is a variety of merchandise offered at its stores. Best Buy's US retail store subsidiary, Best Buy Stores LP, operates over 700 stores in the United States. . retailer of electronics and home furnishings. Best Buy is not related to Best Products, a defunct U.S. Its headquarters are located in Richfield, Minnesota. The company's subsidiaries include Geek Squad, Magnolia Audio Video, and Future Shop in Canada, which together operate over 700 stores in the United States and Canada. Best Buy Co., Inc. NYSE: BBY is a Fortune 100 company and the largest specialty retailer of consumer electronics, personal computers and related goods in North America. "More to Buy". "Just the Store You've Been Shopping For.". "The intersection of technology and life.". "Now that's a great idea!". "Turn on the Fun!". Best Buy." (current slogan). Get Yours. "Thousands of Possibilities. |